What is a Quality Management System (QMS)?
The quality management system acts as a roadmap and shows how a business intends to continuously produce quality products or provide quality services that meet both the customer and any legal requirements. This standard performs several quality management activities that cover the full life cycle of a product or service:
Planning: Ensuring compliance with all legal requirements of customers
Quality control: Establish processes to ensure consistent output of your products or services
Quality Assurance: Verify that the quality meets your customer’s expectations and standards
Improvement: Review output and make changes to your processes to ensure high standards are met and customer needs met
In a QMS, documentation is critical, although it should not be confused with the management system itself. Writing down your policies and creating process plans for each procedure in the planning phase makes it easier for staff to know and know what to expect in the quality control phase. Documents also help ensure quality and improvement efforts, as they provide a measure by which the quality of a product or service can be measured and provide evidence for quality reviews.
Risk-based, a QMS examines how risks are managed that affect the quality of products or services, regardless of whether those risks lead to positive or negative consequences. Such as defects in the quality of products offered.
Although these failures may be the result of actions by partners or suppliers, a QMS has plans in place to manage and address such failures.
What is ISO 9001?
ISO 9001 , developed by a team of quality experts, is recognized as an international quality standard. This standard provides a pathway for businesses that not only want to implement a management system based on internationally recognized recommendations, but also want their certification adhered to. In addition, regular surveys show that you take quality seriously in your business and that you do everything you can to provide high quality and sustainable services.
- ISO 9001 provides a framework for:
- Employee participation and advice
- Risk-based thinking through evaluating, evaluating and solving organizational risks and opportunities
- Set and achieve quality goals
- Resource management including staff and materials
- Staff training and awareness in relation to QMS
- External and internal communication management
- Effective control of documents
- Effective control of operational activities
- Change management and considering its impact on the quality of products and services
- Procurement process management
- Manage emergency preparedness and response procedures
- Monitoring, measuring, analyzing and evaluating quality performance
- Perform internal and external audits to maintain certification
- Review performance management to review overall quality performance
How does ISO 9001 add value to a quality management system?
Businesses planning to implement and implement ISO 9001 may experience the following benefits:
ISO 9001 is a certified standard, so customers and other stakeholders can ensure a high quality quality management system. In addition, ensuring that QMS continues to function in accordance with the standard through an annual audit program.
Instead of being a system that operates independently of core processes, ISO 9001 focuses heavily on leadership and senior management purchasing, which encourages a culture of quality throughout the organization.
Annual external audits to verify that the QMS still complies with ISO 9001 can reduce the number and consequently the cost of supplier audits.
QMS encourages businesses to consider the needs and expectations of all stakeholders, not just customers
ISO 9001 is synchronized with most of the modern ISO standards due to the high level of common design, making it easier to integrate.
Businesses may find that they can more easily win tenders that require ISO 9001 certification.
The Quality Management System (QMS) encourages the setting of quality plans and responsibilities and allows employees to know exactly where they stand and what their quality responsibilities are.
Through non-compliance processes, QMS is designed to help prevent future issues of a similar nature, allowing the business to continually improve and streamline its processes.
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