Quality Management System (QMS) – Definition, Goals and Benefits

QMS stands for Quality Management System. A quality management system is basically a framework that businesses can use to guide their quality goals.

The most important of these goals is the ability to provide products or services that meet customer needs and enhance customer satisfaction. This means that businesses must have a full understanding of these needs and what they need to do.

Thus, a QMS encompasses all the activities of the production process to use the same methods, skills, resources, and controls continuously to maintain or enhance customer satisfaction whenever a process is performed. Also, by observing the quality management system, a business can operate more efficiently and effectively.

Processes that may be developed for QMS may include the following:

• Order processes
• Production programs
• calibration
• Preventive / corrective measures
• Purchasing processes

In a quality management system, each process is tailored to the goals of that particular business.

Objectives of obtaining a quality management system include the following:

Qualitative goals – Strategic and measurable goals that drive QMS goals.

Focus on Customer Satisfaction – Monitor customer satisfaction through feedback, surveys and other methods.

Continuous improvement – problem solving, corrective action and innovation of quality management system.

Analysis and monitoring – Analysis of customer satisfaction, supplier performance, product monitoring, non-compliance and corrective actions.

What is the most popular type of quality management system (QMS) ? 

One of the most popular and well-known types is ISO 9001. ISO 9001 certification is an international standard for quality management and is issued by ISO (International Organization for Standardization). Its requirements have been reviewed by experts from all over the world for high credibility. The ISO 9001 standard needs to be approved by a third party. This means that jobs must be inspected regularly.

What are the benefits of QMS ?

The main purpose of QMS is to create customer satisfaction. With more customer satisfaction, you can improve customer confidence, attract new interest and strengthen your organization’s reputation.

The quality management system does this by creating a framework of processes that enable a business to operate continuously. Therefore, the probability that errors will reach the customer less is done. Also, customer complaints are not limited to your customer service department. In QMS, the problem-solving process looks for the root cause to prevent it from recurring.

QMS is not just for the benefit of the customer. It also allows you to keep your business to a minimum and save resources, reduce costs, increase the efficiency of your business and support productivity.

The quality management system (ISO 9001) can also help identify new training opportunities for your employees as well as increase motivation thanks to their greater involvement in maintenance and QMS goals.